Improving the customer experience
The power of social media means that CSPs have to deliver great service on every customer interaction – a poor response can quickly translate into negative comments across social media.
Brand reputation is business critical because it can win or lose customers. As it costs more to win a new customer than retain an existing one and CSPs are operating in a mature market with little product differentiation and relentless pressure on margins, it’s no surprise that their focus is on customer service.
This means having the network capability to deliver a service that is reliable and secure. The latter is fast becoming a major consumer concern due to the growing number of data loss incidents by high profile organisations. CSPs need to have a security policy underpinned by the right technology to protect company, employee and customer data and, of course, that meets international legal and regulatory requirements.
We specialise in helping CSPs to ensure their networks deliver a great customer experience – reliable, available and secure. We focus on simplifying systems and processes to reduce errors and costs, and ensuring that the constantly increasing volumes of data moving across the network is always protected and secure.