MSP now offers tailored, vendor-agnostic monitoring with real-time business insights
Axians UK, a leading technology services partner, is pleased to announce the launch of Theia, its new Observability as a Service (OaaS) offering. Designed to deliver deep, real-time visibility across both IT and Operational Technology (OT) environments, this fully managed, vendor-agnostic solution helps organisations proactively manage performance, security and business continuity challenges.
Real-time visibility with real-world impact
With hybrid infrastructures becoming the norm and increased digital complexity, many organisations are left grappling with fragmented monitoring tools that fail to offer a unified view. Theia addresses this with curated insights, personalised dashboards and long-term data retention, enabling proactive decision-making and root-cause analysis before issues escalate.
“Our approach to observability goes beyond traditional monitoring,” says Carlos Delgado, Head of Service Design at Axians UK. “We help organisations see not just what’s happening, but why – whether it is poor WiFi performance, inefficiencies in a data centre’s energy consumption or emerging cyber threats. We transform data into meaningful intelligence, tailored to each persona and business priority.”
Dashboards that drive action
Axians’ platform is already delivering measurable results for enterprise clients. Its technical dashboards have uncovered network and application inefficiencies, improved end-user experiences, and even influenced vendor development cycles. In one deployment, a WiFi issue impacting more than 1,000 users was identified and clearly visualised – prompting the acknowledgement and fixing of said flaw.
Theia also provides end-to-end visibility into critical business applications from the network perspective, allowing customers to monitor the performance and availability of vital services. Beyond infrastructure, organisations are using the solution to digitally map business processes, monitor datacentre energy use and CO₂ impact and generate actionable alerts that span from technical systems to customer experience metrics.
Supporting ESG goals and reporting
The solution supports Environmental, Social and Governance (ESG) initiatives by providing visibility into energy use, infrastructure efficiency and emissions data. It enables organisations to measure Scope 1, 2 and 3 emissions, helping quantify environmental impact across operations and supply chains. Built-in reporting features align with ESG frameworks, making it easier to demonstrate sustainability progress and meet compliance requirements.
Built for flexibility, privacy and control
At the heart of the Axians approach is a one-pane-of-glass experience: near real-time metrics from multiple data sources, combined in a single, intuitive interface. Each deployment is bespoke, aligning with customer-specific KPIs and use cases.
A vendor-agnostic model ensures clients aren’t locked into proprietary platforms. By integrating best-in-class commercial and open-source tools, the company provides scalable observability solutions that adapt as customer environments evolve.
Only aggregated statistical data is stored, helping customers meet stringent compliance requirements such as GDPR while maintaining full operational insight. Observability specialists continuously align with emerging security and compliance standards to ensure data integrity, privacy and trust.
About Axians UK
Axians supports its customers – private-sector companies, public-sector entities, operators and service providers – in their infrastructures and digital solutions development.
To this end, Axians offers a comprehensive range of ICT solutions and services spanning business applications and data analytics, enterprise networks and digital workspaces, data centres and cloud services, telecommunications infrastructure and cybersecurity.
Axians’ specialised consulting, design, integration and service teams develop bespoke digital transformation solutions that contribute to successful business outcomes for its customers. Axians is a VINCI Energies brand. www.axians.co.uk