In a highly competitive market, the customer experience is everything

Aligning digital networks to business objectives

Digital technology offers significant opportunities and challenges for every Communication Service Provider (CSP). There is constant pressure to cut costs and raise margins and revenue which is challenging when products are increasingly commoditized. Equally, reducing customer churn, increasing subscribers and ARPU, moving from CAPEX to Opex are all vital, as is protecting and building the brand reputation through high quality, secure, reliable service.

The upside is that digital networks can transform service delivery and, through data analytics, create opportunities to offer new, personalised services to customers via the desktop and multiple types of mobile device. Combining this understanding with opportunities to automate processes enabling customer to self-service, and the best of both worlds is in sight.

We have worked with all types of CSP for many years and understand the business model and pressures, in particular MSPs and ISPs, have to manage. Our expertise is in planning, building and managing networks that deliver a consistent, high quality customer experience.

We help organisations develop secure, carrier-grade network connectivity that successfully delivers a better end-user experience.

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Axians use their skills, knowledge and experience to enhance the ambitions of a Service Providers Network with the highest level of experienced Prince 2 Qualified Project Managers, Technical Consultants and Pre-Sales Analysts to help companies across multiple platforms, locations and protocols.

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